Our Refund Policy

If for any reason, you are not satisfied with your purchase, we invite you to review our policy on refunds and returns.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 5 days of receiving the goods you ordered or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement and photos. You can inform us of your decision by:

If your reason for refund is valid, you will be reimbursed at most 3 days after your complaint was marked as valid. The reimbursement will be done through the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 5 days before
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that we only replace goods that are defective or damaged when delivered. But you will be glad to know that we have never delivered a defective or damaged product, this is thanks to the expertise of the delivery team and the perfect packaging of backpack boyz strains.